Support

A new Hunt shows Checking for results… while its first search runs. Results appear automatically. If it takes longer than expected, open the Hunt and tap Check again.

No matches yet means the search finished without matching listings. Use the Hunt’s edit action to try fewer keywords, broaden the price or condition filters, or search more countries. Preview the revised search before saving.

Open the Hunt and use its edit action to change the search settings. From the Hunts list, swipe right to pause or resume automatic searches. Swipe left, tap Delete, and confirm to remove the Hunt and its history.

Pause keeps your existing results. Deleting a Hunt stops its searches and alerts without affecting other Hunts.

Your account may have reached its Hunt limit. Delete a Hunt you no longer need to free a slot. Pausing a Hunt keeps it in your account and does not free a slot.

Check that your Hunt isn’t paused and its new-listing alerts are enabled. In Settings → Notifications, check iPhone permission and Quiet Hours. Your iPhone’s Focus and Scheduled Summary settings can also affect when you see an alert.

The initial results are your starting set. New-listing alerts are for newly discovered matches, rather than the listings already shown in your preview.

Check that the Hunt includes Auction or Either and has Auction ending reminders enabled. Harpy aims to notify you 15 minutes before the scheduled end, so the auction must be found before that point.

Quiet Hours also silences auction reminders. Missed reminders are not sent afterward. Check iPhone notification permission in Settings → Notifications.

Open Settings → Notifications → Quiet Hours, adjust or turn off the schedule, and tap Save. Hunts keep checking while alerts are silenced. Open Harpy to see new results; there is no catch-up notification.

The schedule uses your phone’s time zone when saved. Save it again after travel if you want it to follow your new time zone.

Choose Forgot password? on the sign-in screen and enter your account email. Open the recovery email on your iPhone and follow the steps to choose a new password. If you’re already signed in, sign out from Settings → Account first.

If the email doesn’t arrive, check your spam folder and the address you entered. Contact us if you’re still stuck.

Open Settings → Account to see your signed-in email address. Use that address when requesting a password reset.

Open Settings → Account, type DELETE, tap Delete account, and confirm. Use Done above the keyboard or its Done key to dismiss it.

This permanently deletes your Harpy account, Hunts, result history, and preferences. It does not delete your eBay account. See our Privacy Policy for information about data handling.

Tell us what happened, what you expected, and the steps that led to it. Include your app version from Settings → About and a screenshot if it helps.

Please leave out passwords, recovery links, and anything private in your screenshots.

For payments, shipping, returns, or a dispute, contact the seller or eBay through your eBay account. Contact us for problems with Harpy’s searches, results, or alerts.